Track your order
Order already placed? Follow your FlyHugz® at every step of the journey to your door.
Track with your number
Type in the tracking number that came in your shipping confirmation email.
or
Track from your account
Questions? Chat with FlyBot
Instant answers about your order, shipping or tracking, 24/7. Rather talk to a person? Our team is around 7 days a week.
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Order placed. An email confirmation with your order number lands in your inbox straight away.
2
Shipped. In 1 to 2 business days we email you the tracking number as soon as your FlyHugz® leaves us.
3
On the way. Drop your tracking number in the field above whenever you want the latest status.
Can’t locate your tracking number? Contact our support team and we sort it out right away.
Quick answers
Frequently asked questions
Where do I find my tracking number?
It comes in your shipping confirmation email (worth checking the spam folder as well). It is also listed inside your account.
My tracking isn't updating, is that normal?
Tracking can take 24 to 48 hours to show movement after dispatch. If it stays quiet longer than that, email us and we will look into it.
How long does delivery take?
Orders leave us within 1 to 2 business days, and most land a few business days later, depending on where you are.
Can I change my delivery address?
Send your order number to our support team as early as you can. If the parcel has not shipped yet, we update it for you.
My order hasn't arrived, what now?
No stress: email us your order number and we chase it with the courier until you are taken care of.
Still need a hand?
Chat right away with FlyBot or message our friendly team, on hand to help 7 days a week.